Accessible Transit

Mobility aids and devices must be able to fit through the bus's front doors when boarding.

• front door width: 41 inches
• aisle width: approximately 24 inches

Railway City Transit low floor buses can deploy ramps in any weather condition.

Each ramp is 34 inches wide, with a maximum lift capacity of 600 pounds (272 kg).

Even if your device fits within the width and weight limits, its length and maneuverability may affect whether you can board and move into the seating area.

Contact Customer Service if you have questions about your device.

You can travel on Railway City Transit vehicles with standard mobility devices, such as standard wheelchairs, manual or electric 3 or 4-wheel scooters, canes, crutches and walkers. 

Your mobility device or aid must fit through the front doors.

If your device is designed to fold, please fold it before or after boarding. If you cannot fold your device, stay with it in the priority seating area and hold it firmly.

You must stay in control of your mobility device or aid at all times. Operators cannot handle your device.

Unconventional mobility aids: you can also travel with unconventional mobility aids, such as transport wheelchairs, 2-wheeled mobility scooters with a seat, or modified strollers, as long as there's space available when boarding. Unconventional aids must accommodate only a single user, and cannot be powered by gasoline or other combustible fuel. Aids that need to be registered or licensed to operate, like motorcycles or vehicles, are not permitted.

Railway City Transit can decline boarding for an unconventional mobility aid that would interfere with the safety of other passengers, or ask a passenger to leave the vehicle if they cannot control their device.

The wheelchair seating area has a stabilizer belt to keep passengers secure while the bus is moving.

1. position your wheelchair facing the back of the bus, with the back against the padded post
2. lock your wheelchair in place
3. pull out the stabilizer belt, located beside the flipped-up seats
4. pass the belt through the front of the wheelchair frame, on the side closest to the seats
5. buckle the belt and make sure it's taut

Railway City Transit buses have interior and exterior audio announcements, helping riders who are visually impaired and those travelling an unfamiliar route.

• interior announcements: as the bus approaches each stop, it announces the stop name and street location
• exterior announcements: as the bus arrives and the doors open, it announces the route number, name and final destination

Under the Accessibility for Ontarians with Disabilities Act (AODA), we provide priority seating for passengers with disabilities. We also provide courtesy seating for seniors, expectant mothers, and adults travelling with infants or small children.

Service animals that accompany passengers with disabilities, such as guide dogs, are welcome at all public areas of the Railway City Transit system.

If you have a service animal, please remember:

The animal must be under your care and control at all times.

Service animals must not pose a risk to other passengers or to RCT operators.

If your service animal does not wear a vest or harness, you may be asked to provide acceptable documentation from a regulated health professional, confirming the animal is required due to a disability.

All persons using a service animal must meet the criteria stated in the Accessibility for Ontarians with Disabilities Act

If a bus needs to evacuate during an emergency, the operator will identify passengers with disabilities and provide appropriate help getting them to a safe location.

If you cannot use our conventional transit service because of a disability, you may be eligible for Parallel Transit, a door-to-door service. See our Parallel Transit Services page to learn more and apply.