Accessibility
The City of St. Thomas is committed to accessibility for all residents and visitors.
Provincial legislation
Ontarians with Disabilities Act, 2001 (ODA)
The ODA aims to improve opportunities for people with disabilities and involve them in identifying, removing and preventing barriers to full participation in life across Ontario.
Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
The AODA aims to achieve a fully accessible Ontario. It includes 5 standards: customer service, information and communication, employment, transportation, and the built environment.
Municipal Accessibility Advisory Committee (MAAC)
Ontario requires municipalities with 10,000 or more residents to establish an Accessibility Advisory Committee. MAAC advises council on preparing, implementing and evaluating the city's accessibility plan.
MAAC Committee Members:
- Councillor Rose Gibson
- Catherine Topping
- Sheila Rodaway
- Amanda Stark
- Sarah Savoie
- Ed Vandermaarel
- John Allen
- Michelle Sylvester
- Joe Docherty Jr.
Corporate Accessibility Policy
The City must develop, implement and maintain policies for meeting our accessibility requirements under the Integrated Accessibility Standards Regulation. Our Accessibility Technical Committee, department heads, MAAC and council have reviewed and approved this policy. It's available in multiple formats on request.
St. Thomas Corporate Accessibility Policy
Municipal Accessibility Plan
Our Accessibility Plan addresses existing barriers for people with disabilities and works to prevent new ones.
Accessibility Standards for Customer Service
Ontario Regulation 429/07 set out the Accessibility Standards for Customer Service, in effect since January 1, 2008. As a designated public service organization, the City has complied with these standards since January 1, 2010. The regulation outlines how we provide accessible customer service to people with different disabilities.
When you request a document, we provide it, or the information in it, in a format that takes your disability into account.
City of St. Thomas Accessibility Standards for Customer Service
Share your feedback
We arrange accessible formats and communication supports for our feedback process upon request. Contact Customer Service for accessibility questions or to request a document in an alternate format.
Additional resources
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