Privacy Policy – RCT on demand (Railway City Transit On Demand)
Effective Date: June 11, 2024
1.0 Our commitment
We are committed to protecting your privacy whether you are browsing for information or conducting business with Railway City Transit (by phone, email, web, social media, live chat, mail or in person). The handling of all personal information by Railway City Transit ("RCT") is governed by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
2.0 Purposes
RCT collects your personal information for the following purposes:
- To engage in dialogue with you
- To follow-up on inquiries or concerns
- To assess and process applications for Mobility On-Request Paratransit services
- To schedule trips on Mobility On-Request Paratransit services
- To process payments
- For statistical and actuarial purposes
- To enhance service provision
3.0 Consent
A person may provide consent in different ways for the collection, use or disclosure of personal information. When you do business with RCT, RCT asks that you provide information that it uses in the course of providing various services to you or to help in the investigation of claims. By providing this information, you also give your implied consent to RCT to use this information to provide you with various services as outlined in section 2.0. RCT uses the services of a third-party contractors for service delivery as outline in section 2.0 and may provide personal information to these contractors for these exclusive uses.
RCT may collect, use or disclose personal information without your knowledge or consent in accordance with MFIPPA.
You may withdraw your consent at any time; however, the withdrawal of consent may affect RCT's ability to respond to your requests and provide you with services.
4.0 Limiting Collection
The collection of personal information by RCT is limited to that which is necessary for the purposes identified in the MFIPPA and in section 2.0 above. All personal information is collected by RCT in a fair and lawful manner.
5.0 Limiting Use, Disclosure and Retention
Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law, including any sections of the MFIPPA relating to the disclosure of personal information. Personal information shall be retained in accordance with applicable RCT retention bylaws or as long as necessary for the fulfilment of those purposes.
6.0 Accuracy
Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used as set out in the MFIPPA and section 2.0 above.
7.0 Safeguards
All personal information collected by RCT will be protected by using appropriate safeguards against loss, theft and unauthorized access, disclosure, copying, use or modification. The methods of protection may include:
- physical measures, for example, locked filing cabinets and restricted access to offices;
- organizational measures, for example, security clearances and limiting access on a "need-to-know" basis; and
- technological measures, for example, the use of passwords and encryption.
8.0 Openness
RCT is committed to ensuring that specific information about its policies and practices relating to the management of personal information are provided. For further information, please contact the staff in the Environmental Services Department at 545 Talbot Street, St. Thomas, ON, N5P 3V7 (2nd Floor), Telephone 519-631-1680 ext. 4161 for questions.
9.0 Freedom of Information Inquiries
"Freedom of Information" (FOI) is a term referring to legislation which is the Ontario MFIPPA.
Some information held by The City of St. Thomas is available by request under the Act.
The legislation provides the parameters for access to information held by The City of St. Thomas and the rules for protecting the personal privacy of individuals whose personal information is held by The City.