Contact Us

By Phone:

Call: 519-631-0001 to plan and book your trip, book a parallel transit ride, obtain schedule information, for lost items, and provide feedback.

NOTE: There is a zero-tolerance policy towards callers who use rude or offensive language, and they will be promptly disconnected.


Railway City Transit (RCT) Office Location
612 Talbot Street
St. Thomas, Ontario
N5P 1C8

Email Us:

Please send emails to: [email protected].

Remember to include as much detailed information about your question or issue as possible, as well as your name, contact information, and any other details we may need in order to assist you. The supervisor and dispatch team will assist as quick as possible however it could take up to 24 hours for a response.

If you require an immediate response, please call the transit depot at 519-631-0001. Should you have a request for a more broad topic such as service alteration, increase in capacity or new bus stops / shelter locations, please leave us a customer service request by logging the request here.

Write to us:

Please send your letters to the following address:
City of St. Thomas
ATTN: Railway City Transit / Parallel Transit
PO Box 520,
545 Talbot St.
St. Thomas, Ontario
N5P 3V7
rct customer service hours of operation