For by-law inquiries or to report a by-law infraction: 

Monday - Friday 8:30 a.m. to 4:30 p.m.

Call Customer Service at 519-631-1680 ext. 0
After these business hours, please listen to the message carefully for the By-Law Enforcement option and leave us a message.  Please include your name, number and details about why you are calling.  Your message will be forwarded to a bylaw officer for review.

Please note that bylaw officers hours are:

Day Hours
Monday - Friday 8:00 a.m. - 6:30 p.m.
Saturday, Sunday and Statutory Holidays 8:00 a.m. - 4:30 p.m.

If you have a Bylaw concern that needs immediate attention outside the hours listed above, please call the St. Thomas Police Service at 519-631-1224.

Original copies of all by-laws are stored in the City Clerk's office.

A quick look at Traffic and Parking By-law 45-89 and some of the parking restrictions that do not require signing along with their associated set fines;

General Parking Regulations section 19

A $35.00 fine will be issued if you park a vehicle on any sidewalk, crosswalk or boulevard, in front of or within 1 metre of any lane, driveway or alley entrance, or with the right hand wheels of the vehicle at a greater distance from the curb line than 0.3 of a metre, or in winter, subject to Paragraph 5 of this section, as nearly within such distance as conditions of the highway permit. Other general restrictions can be seen within the Traffic and Parking By-law

Maximum Parking Time Limits section 23

A $50.00 fine will be issued if you park a vehicle for a longer period than five (5) hours between the hours of 6:00 a.m. to 12:00 midnight or a commercial vehicle for a longer period than two (2) hours upon any part of any Highway in the City of St. Thomas.

Overnight Parking on City Streets section 24

A $50.00 fine will be issued if you park a vehicle upon any part of any street in the City of St. Thomas between the hours of 2:00 a.m. and 6:00 a.m. from November 15th to March 15th of the following year. Visit our Overnight Parking page for more information as an overnight parking permit may be available to you.

The most common by-law complaints that are investigated are Animal Control 71-2011, Lot Maintenance 53-2022 and Parking 45-89.