St. Thomas Transit

ST. THOMAS TRANSIT UPDATE

 

We are pleased to announce the resumption of regular service hours starting Monday July 13. Fares will also be re-established at that time with the following protective measures for passengers and drivers:

  • Masks are strongly recommended but not mandatory
  • Please sit in the designated seating areas which allow for social distancing.
  • Once the designated seating areas are full please wait for the next available bus. Additional buses are deployed on Talbot Route as needed.
  • Plexi-glass shields have been built around the drivers
  • If you are feeling sick please do not use St. Thomas Transit.
  • The Transit Building at 614 Talbot Street will be re-opening starting on Monday July 6 during regular hours to sell monthly passes and ticket books with social distancing in effect
  • Starting July 6 ticket books will also be sold in the following variety stores. See locations for hours of operations.
    • Fenlon’s Family Market (114 Confederation Dr.)
    • Plaza Convenience (321 Elm St.)
    • Water Works Variety (7 South Edgeware Rd.)
    • Wellington Convenience & Video (69 Elgin St)

St. Thomas Public Library remains closed to the public but will sell ticket books as soon as they are open. 

 

Thank you for your understanding and STAY SAFE!

 

Route Navigator Maps (with NextBus Codes)

St. Thomas Transit Services has compiled a list of their most Frequently Asked Questions in order to help serve you better.

Where is the Transfer (Central Transfer Point) Located?
The St. Thomas Transit Services Central Transfer Point is located at Wal-mart. 
Where can I catch the bus in my area?

Bus Stops and shelters are located along each bus route.

Free Navigator Maps and our Full System Ride Guide are available online and in print to all riders. Copies can also be picked up at the following locations: 

  • Transit Operational Centre - 614 Talbot Street
  • St. Thomas City Hall, Customer Service and Clerks Department - 545 Talbot Street
How can I get arrival information by Telephone or Internet?

You can now obtain real-time arrival/departure information by telephone or internet.
   
 By Telephone - Simply use your telephone and call 226-212-0320 and enter the associated code for the stop.  The phone number and stop code are displayed next to the arrival prediction times on the webpages.  The arrival predictions for the stop will then be given to you over the phone.  

By Internet - Simply navigate to the website (www.nextbus.com), click on the logo that says 'Select Your Transit System and scroll down to the City of St. Thomas under the Ontario heading.  Choose the route and stop number.  The next three arrival times will be shown.  

What are the Hours of Operation?

Monday to Friday: 7:15 am to 6:45 pm.
Saturdays:              9:15 am - 6:45 pm.

There is no transit service on Sundays or the following statutory holidays: New Years Day, Good Friday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving, Christmas and Boxing Day.

How much does it cost to use the Transit Service?

How much does it cost to use the Transit Service? 

Transit Fares
              Effective March 1st 2018
St. Thomas Conventional Transit & Paratransit Fares





All Riders   

 Exact Cash            

Advance Tickets
(sold in Booklets of 10 tickets)


Monthly Pass
(unlimited use)

Adult


           

 

Seniors, Students & Children over age 5


Adult



 Seniors, Students & Children over age 5
2.75 

$22.50 per booklet

$16.50 per booklet $70.00
$60.00
           
 

Where can I purchase tickets and a monthly pass?

Tickets and passes are available at the downtown transit terminal at 614 Talbot Street starting on Monday, July 6, 2020 during operating hours Monday to Friday 8:00 am to 5:00 pm and Saturdays 9:00 am to 5:00 pm. 

Sheets of 10 tickets are available at the following stores:

    • Fenlon's Family Mart (114 Confederation Dr.)
    • Plaza Convenience (321 Elm St.)
    • Water Works Variety (7 South Edgeware Rd.)
    • Wellington Convenience & Video (69 Elgin St.)
    Sheets of 10 tickets will also be available at the library once it reopens to the public.
    Passenger Fare Classifications

    • Adult (19 - 64 years)
    • School Student (5 - 18 years)
    • Child (5 - 18 years)
    • Senior (65+ years)

    Children under 5 (with parent or guardian) and attendants ride free. 

    Student is a passenger who presents a valid student’s card to the bus driver. Any student who fails to present a valid student’s card shall be required to pay a full adult fare. 

    What if I need to transfer?

    Transfers to St. Thomas Transit buses are free.  Transfers are issued only upon request at the time a fare is paid. They can only be used to complete a one-way trip.

    The transfer is not valid on previously traveled routes. Expired transfers are not accepted. St. Thomas Transit is not responsible for lost, stolen or mutilated transfers. 

    What is Priority and Courtesy Seating?

    The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) requires businesses and organizations to provide accessible services to people with disabilities.  The goal is for Ontario to be fully accessible by 2025. 

    The Integrated Accessibility Standards Regulation (IASR, 191-11), is a standard developed under the AODA which includes 80 accessibility standards relating to transportation, employment, and information and communications. Compliance dates set out in the IASR range from July 2011 through January 2021. 

    In compliance with Section 49 of Regulation 191-11, Ontario’s public transit authorities now provide Priority seating designated for use by passengers with disabilities.

    Transit authorities recognize there are other customer who would also benefit from having a seat near the front of the bus. A Courtesy seating area has been designated for seniors, expectant mothers, adults traveling with infants/small children or any other customer who may benefit from a seat near the front of the bus. 

    For more information on Priority and Courtesy Seating please refer to the Show you Care information pamphlet

    Can my service animal or other pet ride along with me?
    Service animals are welcome. Pets are not allowed on St. Thomas Transit Services. 
    Can I my child ride the bus in a stroller?

    No, to ensure safety to all passengers, children must be removed from strollers and the stroller must be collapsed to fit between seats. Non collapsible strollers are prohibited. For safety reasons, children capable of sitting on their own must sit on a seat and not on an adults lap.

    Wagons/tricycles/bicycles are prohibited 

    Can I smoke on the bus?
    No, smoking is prohibited on the buses or in the bus shelters. 
    Who do I contact for more information?

    The St. Thomas Transit Service is operated by Voyageur Transportation. Their office is located at 614 Talbot Street, St. Thomas. The telephone number is 519-631-0001. 

    Voyageur Parallel Transit (to book a ride) and General Enquiry Telephone: 519-631-0001

    To register for Parallel Transit Telephone:  519-631-1680 ext 4161 

    To obtain real-time arrival/departure information by telephone call: 226-212-0320

    To contact the City of St. Thomas Transit Services Representative:
    Telephone: 519-631-1680, press "0"

    How can I advertise with St. Thomas Transit?
    St. Thomas Transit bus and shelter advertising is provided by Van Pelts Print Plus. Their office is located at 800 Talbot Street, St. Thomas.  The telephone number is 519-631-4407. For inquires please see this flyer and give them a call.