The City Clerk's Department oversees the Corporate Customer Service Division, which includes the operation of the City's multi-line switchboard phone service.

Customer Service provides information on a variety of topics and responds to many inquiries, recording requests for services where required. Topics include, but are not limited to: road and sidewalk issues such as potholes, streetlight maintenance, waste management, Tidy Lot issues, property standards issues, and City trees.

Customer Service also looks after the sale of numerous goods and services, including marriage licences, commissioning services, recycling bins, garbage tags, daily parking passes, various books and dog and cat tags.

Customer Service can be reached via phone at 519-631-1680, press "0", by e-mail at [email protected] or in person on level two of City Hall, Monday to Friday, 8:30 a.m. to 4:30 p.m.

To submit a service request please complete the service request form.