Elgin Street will be closed at Gladstone Avenue on Monday, April 24, 2017 to Tuesday, April 25, 2017 to connect the sewers from Gladstone Avenue to the manholes in the intersection. A detour route will be in place using Rosebery Place - Princess Avenue - Wellington Street.
**Effective March 6, 2017 - Please note the Detour Route on Conventional Route 2 (Elgin Mall) due to construction of Roundabout on Southdale Line
**Effective March 15, 2017 - Please note the Detour Route on Conventional Route 4 (Hospital Route) & Route 5b South due to widening project on First Avenue
St. Thomas Transit Services has compiled a list of their most Frequently Asked Questions in order to help serve your better.
Where is the Transfer (Central Transfer Point) Located?
The St. Thomas Transit Services Central Transfer Point is located at Wal-mart.
Where can I catch the bus in my area?
Bus Stops and shelters are located along each bus route.
- Transit Operational Centre - 614 Talbot Street (will be temporarily closed as of end of business day on Saturday, October 1, 2016)
- St. Thomas City Hall, Customer Service and Clerks Deparment - 545 Talbot Street
How can I get arrival information by Telephone or Internet?
You can now obtain real-time arrival/departure information by telephone or internet.
By Telephone - Simply use your telephone and call 226-212-0320 and enter the associated code for the stop. The phone number and stop code are displayed next to the arrival prediction times on the webpages. The arrival predictions for the stop will then be given to you over the phone.
By Internet - Simply navigate to the website (www.nextbus.com), click on the logo that says 'Select Your Transit System and scroll down to the City of St. Thomas under the Ontario heading. Choose the route and stop number. The next three arrival times will be shown.
What are the Hours of Operation?
Monday to Friday: 7:15 am to 6:45 pm.
Saturdays: 9:15 am - 6:45 pm.
No Sunday or Holiday service
How much does it cost to use the Transit Service?
Where can I purchase tickets and a monthly pass?
Tickets and passes are available at the downtown transit terminal at 614 Talbot Street during operating hours. As of Monday, October 3, 2016 the transit terminal will be temporarily located at 330 South Edgeware Road. Tickets and monthly passes will be available for purchase at City Hall beginning mid-day on October 3, 2016. Tickets and passes will be sold during City Hall business hours: 8:30-4:30, Monday to Friday (excluding holidays).
Starting Monday, January 23, 2017 transit tickets in sheets of 10 will be available at the Library during their regular hours (Mon – Fri 9am to 8:30pm, Sat 9am to 5pm, Sun closed)
Monthly transit passes are only available at Customer Service. Transit tickets in sheets are still available at Customer Service.
Passenger Fare Classifications
• Adult (19 - 64 years)
• School Student (5 - 18 years)
• Child (5 - 18 years)
• Senior (65+ years)
Children under 5 (with parent or guardian) and attendants ride free.
Student is a passenger who presents a valid student’s card to the bus driver. Any student who fails to present a valid student’s card shall be required to pay a full adult fare.
What if I need to transfer?
Transfers to St. Thomas Transit buses are free. Transfers are issued only upon request at the time a fare is paid. They can only be used to complete a one-way trip.
The transfer is not valid on previously traveled routes. Expired transfers are not accepted. St. Thomas Transit is not responsible for lost, stolen or mutilated transfers.
What is Priority and Courtesy Seating?
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) requires businesses and organizations to provide accessible services to people with disabilities. The goal is for Ontario to be fully accessible by 2025.
The Integrated Accessibility Standards Regulation (IASR, 191-11), is a standard developed under the AODA which includes 80 accessibility standards relating to transportation, employment, and information and communications. Compliance dates set out in the IASR range from July 2011 through January 2021.
In compliance with Section 49 of Regulation 191-11, Ontario’s public transit authorities now provide Priority seating designated for use by passengers with disabilities.
Transit authorities recognize there are other customer who would also benefit from having a seat near the front of the bus. A Courtesy seating area has been designated for seniors, expectant mothers, adults traveling with infants/small children or any other customer who may benefit from a seat near the front of the bus.
For more information on Priority and Courtesy Seating please refer to the Show you Care information pamphlet.
Can my service animal or other pet ride along with me?
Service animals are welcome. Pets are not allowed on St. Thomas Transit Services.
Can I my child ride the bus in a stroller?
No, to ensure safety to all passengers, children must be removed from strollers and the stroller must be collapsed to fit between seats. Non collapsible strollers are prohibited. For safety reasons, children capable of sitting on their own must sit on a seat and not on an adults lap.
Wagons/tricycles/bicycles are prohibited
Can I smoke on the bus?
No, smoking is prohibited on the buses or in the bus shelters.
Who do I contact for more information?
The St. Thomas Transit Service is operated by Voyageur Transportation. Their office is located at 614 Talbot Street, St. Thomas. The telephone number is 519-631-0001.
Voyageur Parallel Transit (to book a ride) and General Enquiry Telephone: 519-631-0001
To register for Parallel Transit Telephone: 519-631-1680 ext 4161
To obtain real-time arrival/departure information by telephone call: 226-212-0320
To contact the City of St. Thomas Transit Services Representative:
Telephone: 519-631-0368 ext. 5130
Postal Address: P.O. Box 520, City Hall, St. Thomas, ON N5P 3V7
The City is excited to announce the Edward Street Road Rehabilitation Project will start in April. The Burwell Road Rehabilitation project will begin after Edward Street has been completed. Construction is expected to be complete in July 2017. For more information visit the Construction Projects page.
The Elgin St. Thomas Age-Friendly Committee is developing a community plan for residents of Elgin County and the City of St. Thomas. An Age-Friendly community is one where policies, services and structures related to the physical and social environments support and enable older residents to lead healthy, active lives and stay involved in their communities.
The City is excited to announce that the construction of a 3m wide multi-use asphalt trail from Sauve Avenue to Penhale Avenue will start in April. Construction is expected to be complete in July 2017. For more information visit the Construction Project page.
The draft Downtown St. Thomas Heritage Conservation District Study is now available for public review. For more information please visit the Downtown St. Thomas Heritage Conservation District page. Comments are due no later than Friday, April 28, 2017.
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